thankfully, Savanah promptly answered my call upon opening at 8:00 am. she was very kind and understanding about my urgent concerns. Savanah fit me into the day’s schedule, and then Heather texted me to notify me that a technician, Taylor D., was on his way.
soon thereafter, Taylor D. called me to notify me of his ETA. he arrived as on time and was very kind, knowledgeable, and respectful—and most importantly, low-pressure. after running a diagnostic, he determined our capacitor was broken and needed to be replaced. he presented two options and was transparent about costs; moreover, he explained the justification for the price difference between the two models, which i appreciated. we decided to select the American-made model with a 5-year warranty. he finished the work in roughly an hour or so, demonstrating great efficiency as well!
oh, and i also appreciated the separate text with a photo of Taylor D. to ensure safety. that was an unexpected and considerate perk!
thank you again, Savanah, Heather, and Taylor D.!
*happily writing from an air-conditioned home* 😊”
- James M.
“Hello Quality Heating,
We appreciate Jose Medel and always request that he take care of our service.
We have every confidence in him, his service and suggestions. Today's appointment,
May 04, 2026, Taylor assisted Jose, please thank him for us.
Thank you to everyone at Quality Heating,
Vic B”
- Vic B.
“Jay Gentle provided valuable information about converting my gas furnace and electric A/C units to a "hybrid heat pump." In addition to reviewing my current system and getting the specifics of my home, Jay explained the various combinations of heating and cooling functions that are available with heat pumps. He prepared an estimate for four combinations that I should consider when the time comes to replace my. existing equipment. I feel better prepared to make the right choice for my home when the time comes to replace my aging equipment.”
- David L.
“Jake did a great job making sure we are ready for another HOT summer.”
- Ed W.
“Jake has been servicing my furnace and air conditioner for several years now, and he has always done an excellent job. He is professional, knowledgeable, and very thorough every time he comes out. He takes the time to make sure everything is working properly and explains things clearly if there are any questions.
I really appreciate his reliability and attention to detail. It’s great to have someone you can trust to keep your heating and cooling systems running smoothly year after year. I highly recommend Jake for anyone needing HVAC service.”
- Terry T.
“I always enjoy having Jake com, he is very thorough and helpful. I may want to step up to Silver agree talking to him today”
- Gary N.
“Jose is very punctual, arriving on time or a bit early, always. Today's appointment,
routine furnace maintenance and cleaning/maintenance of gas fireplace. His work
is exceptional, we always request him for our service. A note to Heather, "Thank
you for our crocheted "Ghost." Our appreciation to everyone at Quality Heating.”
- Vic B.
“Jay was on time and did a thorough audit of our current furnace and air conditioning unit. He looked at our electrical connections and ductwork. We received a detailed listing of our options on equipment and costs He is very good to work with.”
- Ronald M.
“Super quick to arrive and Jake was very knowledgeable and helpful with everything! Highly recommend!”
- Tom S.
